Salesforce Changes Its Mind on CDPs

This month has been hectic for CDP market, especially with large enterprise software vendors jumping in. Informatica bought AllSight and then Adobe and Salesforce announced their CDP offerings. We’ll have more to say in a bit about Adobe, but this post is about Salesforce. Salesforce About-Face Bob Stutz, CEO of… This post first appeared on … Read more Salesforce Changes Its Mind on CDPs

CDP Scenario 8: Digital Advertising Support

This post first appeared on the RSG Blog. The eighth scenario or business use case for Customer Data Platform (CDP) technology is Digital Advertising Support. (The other scenarios are described here: Scenario 1, Scenario 2, Scenario 3. Scenario 4, Scenario 5, Scenario 6 and Scenario 7.) First-Party vs. Third-Party Data CDPs mostly target marketing (and … Read more CDP Scenario 8: Digital Advertising Support

CDP Scenario 7: B2B Marketing Support

This post first appeared on the RSG Blog. The seventh scenario or business use case for Customer Data Platform (CDP) technology is B2B Marketing Support. (The other scenarios are described here: Scenario 1, Scenario 2, Scenario 3. Scenario 4, Scenario 5 and Scenario 6 .) B2B Brings Unique Challenges Challenges of B2B marketing can differ … Read more CDP Scenario 7: B2B Marketing Support

CDP Scenario 6: Realtime Behavioral Analysis

This post first appeared on the RSG Blog. The sixth scenario or business use case for Customer Data Platform (CDP) technology is Realtime Behavioral Analysis. It encompasses a potentially tricky set of services and brings some important challenges around performance and security, so if this interests you, you’ll want to investigate closely. (The previous CDP … Read more CDP Scenario 6: Realtime Behavioral Analysis

CDP Scenario 5: Omnichannel and Offline Aggregation

This post first appeared on the RSG Blog. The fifth scenario or business use case for Customer Data Platform (CDP) technology is “Omnichannel & Offline Aggregation.” (The other four scenarios are described here: Scenario 1, Scenario 2, Scenario 3, Scenario 4.) Beyond Multi-Channel The ability to deliver content and services across multiple channels and devices … Read more CDP Scenario 5: Omnichannel and Offline Aggregation

CDP Scenario 4: Ecommerce Recommendations & Optimization

This post first appeared on the RSG Blog. The fourth scenario or business use case for Customer Data Platform (CDP) technology is Ecommerce Recommendations & Optimization. (The other three scenarios are described here: Scenario 1, Scenario 2, Scenario 3.) Similar But Different… In some respects, this scenario is similar to CDP Scenario 3: “Online Personalization … Read more CDP Scenario 4: Ecommerce Recommendations & Optimization

CDP Scenario 3: Online Personalization and Experience Optimization

This post first appeared on the RSG Blog. The third scenario or business use case for Customer Data Platform (CDP) technology is Online Personalization & Experience Optimization. (The first two scenarios are described here: Scenario 1, Scenario 2.) Personalization for Customer Experience (CX) If your enterprise seeks to optimize customer experience (CX), then segmentation and … Read more CDP Scenario 3: Online Personalization and Experience Optimization

CDP Scenario 2: Predictive Analytics

This post first appeared on the RSG Blog. This is the second in a series of posts outlining key business use cases for Customer Data Platform (CDP) technology.  As subscribers to RSG’s CDP vendor evaluations know, most vendors offer reporting and dashboard services as a backbone for analyzing unified customer profile information. Some then go … Read more CDP Scenario 2: Predictive Analytics

AI Becoming a New Battleground for Oracle and Salesforce #CRM #AI #ML #chatbots

This post first appeared on the RSG Blog. Analytics, fueled with Artificial Intelligence and Machine Learning, has become an intense focus of among big software vendors. Although IBM, Amazon, Google, and Microsoft rightly see a lot of coverage here, there’s an intriguing competition brewing on the CRM side between long-time competitors Oracle and Salesforce. Oracle Oracle … Read more AI Becoming a New Battleground for Oracle and Salesforce #CRM #AI #ML #chatbots

Oracle Addresses Analytics with Moat Acquisition #digital #adtech

This post first appeared on the RSG Blog. Oracle has announced its acquisition of Moat, an AdTech company that provides cloud-based digital measurement and analytics. For now, Moat will remain an independent platform and will be part of Oracle Data Cloud, Oracle’s Data as a Service offering for analytics. What does Moat do? Moat primarily … Read more Oracle Addresses Analytics with Moat Acquisition #digital #adtech

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