Expertise and Focus Areas
Employee/Enterprise-focused Digital Technologies
- Enterprise Content Management (ECM): Document Management, Business Process Management (BPM), Records Management
- Cloud File Sharing: Managing files and documents using cloud-based services for sharing and collaboration
- Portals and Application software: Integrating multiple applications via a personalized Portal
- Dynamic Document Composition: Document Output Management and Customer Communication Management
- Social Media and Collaboration: Enterprise social and collaboration technologies for employee, customer, user and partner collaboration
Digital Marketing Technologies
- Omnichannel Experience: Customer Data Platforms (CDPs), Journey Orchestration Engines, Data Management Platforms (DMPs)
- Web Content and Experience Management: Managing content and experience for your digital channels, CMS, WCM
- Mobile and Multichannel Delivery: Delivering and managing content for mobile and other internet connected devices
- Digital Asset Management: Managing multi-media – audio and video — assets
- Digital Marketing: Social Media Marketing, Social Media Analytics, Campaign and Lead Management
- CRM and Customer Experience Management (CXM)
We have expertise in several digital technology marketplaces. The following list, while not exhaustive, is indicative of what our past customers have come to us for. If you have a similar requirement, we will be happy to help.
- Everyone’s talking of Artificial Intelligence and Machine Learning. How can we take advantage of these developments for our everyday, business use cases?
- What technologies should we use to manage our digital presence?
- We need help with website management, publishing processes and workflows.
- Digital Marketing is a huge marketplace. What kind of tools and techniques should we use and how can we have an incremental roadmap to improve technology usage for our digital marketing initiatives?
- Can you hand-hold and help us execute the RFP/RFI process till we select the right vendor and technology?
- How can we use digital and social media for specific outcomes (e.g., for improving our competitive advantage)?
- Help us benchmark against industry peers and based on that, tell us what are our areas of improvements?
- There are a huge number of products for different areas and everyone calls themselves a leader. We need help with product and vendor selection.
- We would like to improve our business processes and automate wherever possible.
- Our sales and mobile workforce needs access to documents and files on the move. What are our options?
- We would like to manage our documents for better compliance and knowledge management.
- How can we better manage our marketing assets, including audio and video files?
- Help us reduce paper, automate processes and improve our productivity.
- How should we consider Blockchain for our information management initiatives?